How we handle and protect your information
Last updated: January 2024
Look, we get it - privacy policies can be a slog to read through. But we're committed to being straight with you about how we handle your info. At Jade Valquinthorin Architecture, we take your privacy seriously because trust is everything in our line of work.
This policy explains what personal information we collect when you interact with us, what we do with it, and how we keep it safe. We operate under Canadian privacy laws, specifically PIPEDA (that's the Personal Information Protection and Electronic Documents Act), so you've got solid legal protection backing you up.
Whether you're reaching out for a project consultation, browsing our portfolio, or just checking out what we're about, this policy applies to you.
When you fill out our contact form, send us an email, or give us a call, we'll collect things like:
Like most websites, we automatically collect some technical data when you visit:
If we're working together on a project, we'll also collect:
We're not in the business of being creepy with your data. Here's exactly what we do with it:
We might occasionally send you updates about our work, sustainability insights, or relevant industry news - but only if you've opted in. You can unsubscribe anytime, no hard feelings.
We're pretty protective of your info, but there are some situations where we need to share it:
For projects to actually happen, we work with:
We only share what's necessary for them to do their part, and we make sure they respect your privacy too.
We use some third-party services to run our business:
Sometimes we're legally required to share information with:
We won't hand over your info unless we're legally obligated to.
We take data security seriously. Here's what we do to protect your information:
That said, no system is 100% bulletproof. We do our absolute best, but we can't guarantee complete security. If we ever experience a data breach that affects you, we'll let you know ASAP and work with the relevant authorities.
Under Canadian privacy law, you've got some solid rights when it comes to your personal information:
You can ask us what personal info we have about you. We'll give you a copy within a reasonable timeframe (usually 30 days).
If something we have on file is wrong or outdated, just let us know and we'll fix it. Accurate info helps us serve you better anyway.
Changed your mind about us having certain info? You can withdraw your consent anytime. Keep in mind this might affect our ability to provide certain services, but it's your call.
Want to take your data elsewhere? We can provide your information in a commonly used format.
You can ask us to delete your personal information. We'll comply unless we have a legal reason to keep it (like tax records or ongoing projects). Once a project's wrapped up and retention periods are met, we'll securely delete your data.
Our website uses cookies - those little data files that help websites remember you. Here's the breakdown:
These keep the site functioning properly. They remember your preferences and help with navigation. Can't really run the site without 'em.
We use these to understand how people use our site - which pages get visited, where folks are coming from, that sort of thing. It's all anonymous data that helps us improve the user experience.
Most browsers let you control cookies through their settings. You can block or delete cookies, though some features of our site might not work as smoothly if you do. Check your browser's help section for instructions.
As a Canadian business, we're committed to full compliance with PIPEDA - Canada's federal privacy law. Here's how we align with the core principles:
We're responsible for all personal information we control. Our principal architect oversees our privacy practices and compliance.
We tell you why we're collecting your info before or when we collect it.
We get your consent before collecting, using, or sharing your personal information. The form of consent we seek depends on the sensitivity of the information.
We only collect information that's necessary for the purposes we've identified. No random data hoarding here.
We only use or share your info for the purposes you've consented to, and we don't keep it longer than necessary.
We keep your information as accurate and up-to-date as needed for its intended purposes.
We protect your information with security measures appropriate to its sensitivity.
We're transparent about our privacy practices - hence this policy.
You can access your personal information and challenge its accuracy.
You can challenge our compliance with these principles and file complaints if you're not satisfied.
We don't keep your information forever. Here's our general approach:
After these periods, we securely delete or anonymize your information.
Our services are for businesses and property owners. We don't knowingly collect information from anyone under 18. If you're a parent and think we might have info about your kid, contact us and we'll delete it.
Privacy laws and our practices evolve. We might update this policy from time to time. When we make significant changes, we'll let you know via email or a notice on our website.
The "Last updated" date at the top of this page shows when we last revised it. We encourage you to check back occasionally to stay informed about how we're protecting your information.
If you've got questions about this policy, want to exercise your privacy rights, or just want to chat about how we handle your information, we're here for you.
Phone: (604) 555-2847
Email: info@jadevalquinthorin.info
1250 West Pender Street
Suite 804
Vancouver, BC V6E 2S9
If you believe we've violated your privacy rights, you can file a complaint with us directly. We'll investigate and respond within 30 days.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
Website: www.priv.gc.ca
Phone: 1-800-282-1376
Email: info@priv.gc.ca
At Jade Valquinthorin Architecture, we believe sustainable practices extend beyond buildings to how we treat people and their information. Your trust is foundational to everything we do, and we're committed to earning it every day through transparent, ethical privacy practices.